Your tasks

• Responsible for B2B inbound processing, consisting of system uploads, communicating inbound to 3PL team, and processing of book-ins
• Together with the team, contact B2B clients regarding their shipping instructions, along with reviewing their delivery manuals 
• Responsible for preparing shipping documents for all B2B orders, creating seasonal folders, submitting to customs office, uploading on client portals, and creating shipping labels
• Support the team with B2B outbound processing, consisting of packing orders according to client needs, arranging pick-ups/ship-outs at 3PL, and communicating client instructions to 3PL team
• Responsible for tracking, monitoring, and documenting of B2B deliveries 
• Support the team by replying to inquiries, order updates, requests, and issues from global B2B clients 
• Ownership of weekly internal status update meetings with key stakeholders
• Ownership of B2B claims process, such as escalation, resolution, and factory claims with Production Manager
• Support the team by staying informed on industry trends which could be relevant for Aeyde; automating or revising processes

Your profile

• Extensive experience in the areas Supply Chain Management, Sales Administration, Operations, Logistics or B2B Customer Service
• Excellent communication skills in English (both verbal and written), German is a plus
• Strong proficiency in G Suite and/or MS Office applications
• Prior work experience in B2B Operations is a strong plus
• Experience with Oracle NetSuite or other ERP systems is a strong plus
• Excellent organization and time management skills
• Flexible and hands-on mentality, ability to multitask
• Start-up mindset with a can-do attitude

Why us?

• A modern office in the center of Berlin
• Discount of 40% for employees and 10% discount for family and friends of employees
• Once-per-season gift voucher, to be used on Aeyde footwear and accessories
• Subsidized Urban Sports Club membership or Berlin Public Transport pass
• German lessons for international employees

About us

Aeyde is a Berlin-based footwear and accessories house founded in 2015. Our mission is to challenge preconceived notions of luxury and the fashion industry by focusing on transparent pricing, sustainable sourcing, slow consumption, and minimal design. We started as a digital-first, D2C brand and continue to apply this mindset today. As we strive to be at the forefront of fashion innovation we are looking for people that can help us shape the future. Working at Aeyde, you will become an integral part of an international fashion start-up with many opportunities for personal development and the chance to shape a fast-growing brand on an international level.