Your tasks

• Represent the brand towards its customers constantly striving for an outstanding customer service experience
• Problem solve and deliver the best possible solutions to our customers by liaising with our fulfilment operations and product teams 
• Be the voice of our customers towards internal stakeholders and enable the brand to constantly improve its product and service offering by consolidating feedback and understanding patterns 
• Define and maintain standard procedures (SOP’s) for the area together with the Operations team
• Streamline and optimize customer service & operations processes for D2C /Ecommerce
• Assist the Operations team with day-to-day tasks, such as B2B inbound & outbound support, customs documentation, and more
• Support with general business development and supply chain management improvements

Your profile

• Experience in an equivalent role in Supply Chain Management, Sales Administration, Operations, Logistics, or Customer Service
• Experience working in the fashion industry is a plus
• Excellent customer service mindset
• Ability to prioritize and projects with competing deadlines
• Excellent communication skills in English (both verbal and written), German is a strong plus

Why us?

• A modern office in the heart of Berlin 
• An international team of digital-, business- and fashion experts
• Personal voucher for you and your friends and further specials for employees
• We support gym memberships, public transportation

About us

Aeyde is a Berlin-based footwear and accessories house founded in 2015. Our mission is to challenge preconceived notions of luxury and the fashion industry by focusing on transparent pricing, sustainable sourcing, slow consumption, and minimal design. We started as a digital-first, D2C brand and continue to apply this mindset today. As we strive to be at the forefront of fashion innovation we are looking for people that can help us shape the future. Working at Aeyde, you will become an integral part of an international fashion start-up with many opportunities for personal development and the chance to shape a fast-growing brand on an international level.