Your tasks

• Work closely with the Operations team to respond to customer inquiries through several channels (Email, Social, and Telephone), delivering world class, luxury customer service to Aeyde clients.
• Take ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty.
• Assist with customer service reporting using Gorgias and Shopify.
• Support with the preparation for online collection launches.
• Create shipping and customs documents, as well as manage these in our ERP system.
• Help the supply chain management team to support them in their day-to-day and be flexible on taking on new challenges.

Your profile

• Currently enrolled as a student and looking for a 6-month compulsory internship as part of your university studies. 
• Studies in Business, Supply Chain, Fashion Management or other relevant subjects.
• Ability to work within a fast-paced environment together with several teams.
• Well organized and detail-oriented.
• Strong Excel skills.
• Experience with Shopify and NetSuite a plus.
• Excellent communication skills in English required, German is a plus.
• Legally authorized to take up employment in Germany.

• Start: May/June 2024.

Why us?

• A modern office in the center of Berlin.
• Discount of 40% for employees and 10% discount for family and friends of employees.
• Once-per-season gift voucher, to be used on Aeyde footwear and accessories.
• Subsidized Urban Sports Club membership or Berlin Public Transport pass.
• German lessons for international employees.

About us

Aeyde is a Berlin-based footwear and accessories house founded in 2015. Our mission is to challenge preconceived notions of luxury and the fashion industry by focusing on transparent pricing, sustainable sourcing, slow consumption, and minimal design. We started as a digital-first, D2C brand and continue to apply this mindset today. As we strive to be at the forefront of fashion innovation we are looking for people that can help us shape the future. Working at Aeyde, you will become an integral part of an international fashion start-up with many opportunities for personal development and the chance to shape a fast-growing brand on an international level.