Operations Intern (f/m/d)

Praktikum/Werkstudium, Vollzeit · Berlin

What you will do:

Work closely with the Operations team to respond to customer inquiries through several channels (Email, Social, and Telephone), delivering world class, luxury customer service to Aeyde clients (B2B and/or D2C).
D2C: Take ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty.
D2C: Assist with customer service reporting using Gorgias and Shopify.
B2B: Prepare outbound shipments by completing shipping documents, shipping labels, customs procedures, creating IFI’s, as well as arranging ship-outs and pick-ups with our 3PL.
B2B: Proactively track and monitor B2B orders, ensuring deliveries align with go-live dates and launches, and maintain accurate records in the ERP system.
Help the supply chain management team to support them in their day-to-day and be flexible on taking on new challenges.

What you will bring:

Currently enrolled as a student and looking for a 6-month compulsory internship as part of your university studies.
Studies in Business, Supply Chain, Fashion Management or other relevant subjects.
Ability to work within a fast-paced environment together with several teams.
Well organized and detail-oriented.
Strong Excel skills.
Experience with Shopify and NetSuite is a plus.
Excellent communication skills in English required, German is a plus.
Legally authorized to take up employment in Germany.
Start: March/April 2025

What we offer:

A bright and spacious design office in the heart of Berlin embodying our brand values and focusing on employee well-being.
A unique chance to shape our company’s future and build a global brand, all within a motivating, international work environment with employees of 14+ nationalities.
A high level of responsibility, creative freedom, and the opportunity to bring your originality, ideas, and independence to life.
One farewell gift voucher, to be used on Aeyde footwear and accessories.
Subsidized Urban Sports Club membership or Berlin Public Transport pass.
12 days of holidays within your 6 month internship.
German lessons for international employees.
Regular team events include our Christmas and Summer Party as well as extraordinary monthly team lunches.

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About us

Aeyde is a Berlin-based footwear and accessories house founded in 2015. Our mission is to challenge preconceived notions of luxury and the fashion industry by focusing on transparent pricing, sustainable sourcing, slow consumption, and minimal design. We started as a digital-first, D2C brand and continue to apply this mindset today. As we strive to be at the forefront of fashion innovation we are looking for people that can help us shape the future. Working at Aeyde, you will become an integral part of an international fashion start-up with many opportunities for personal development and the chance to shape a fast-growing brand on an international level.

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Deine Bewerbung

Wir freuen uns über Dein Interesse an aeyde. Bitte fülle das folgende kurze Formular aus. Solltest Du Schwierigkeiten mit dem Upload Deiner Daten haben, wende dich gerne per Email an jobs@aeyde.com.